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Shipping & Returns
Shipping Details
All of our orders ship from Knoxfield, VIC & local pick-up is available in-cart. All small orders (under 22kg) are generally sent via Australia Post unless another courier is requested. Orders bigger than 22kg generally go via one of Toll, TNT or Northline (for large, palletised goods only). Provided there are no issues with the order, all individual orders received before 2pm Monday-Friday will be despatched same day. Certain items may be next day depending on time of order (eg: pitching machines that require bookings via courier) and depending on size, some club orders may be next day despatch as well.
Ausport offers free shipping within Australia on orders over $150, with some exceptions for bulky items such as tees and nets and other heavy items. This free shipping offer is generated upon checkout. If you are unsure why free shipping may not be available to you please contact us at sales@ausport.com.au
Australia Post Express Services
Ausport SuperStore can also send your order via express post upon request. Depending on the size of the order it may be able to be sent in one of 3 overnight satchel sizes (500g, 3kg and 5kg). Items bigger than a shoe box will need to be sent via Australia Post's Express Parcel service.
Tracking your Parcel
After your parcel has been picked up, you will receive an e-mail from Australia Post with a tracking number for your item. Using the link above (also included in the e-mail), you can track the item 24/7. The tracking service will show all of the updates on your item as it makes its way to the delivery location.
Simply copy the tracking number from your e-mail into where it states “Enter tracking number” on the Australia Post site. If you did not receive a tracking number on your invoice please call Ausport on (03) 9764 1511 and a despatch team staff member will be able to assist you.
Items listed as ‘In Transit’
Some items may be listed on the tracking service as ‘In Transit’ with little or no updates since it was picked up from our warehouse. This simply means that it is still on the way to your local post office. If you do not see any updates on the tracking service after 5 business days, please contact Ausport on (03) 9764 1511 and a staff member will be able to contact Australia Post on your behalf for an update on your parcel.
Estimated Delivery Times
Depending on the delivery location & the delivery service used, the expected delivery time can vary between 3 – 15 business days after the order is placed. Below is a chart of estimated delivery times after the order has been placed based on your location.
LOCATION
ESTIMATED DELIVERY TIMES*
Melbourne metro
3-5 Business Days
Sydney metro
4-8 Business Days
Australian Capital Territory
4-8 Business Days
Brisbane metro
4-10 Business Days
Adelaide metro
4-8 Business Days
Perth metro
6-12 Business Days
Tasmania
5-10 Business Days
Northern Territory
6-12 Business Days
Please Note: Once your parcel has left our warehouse, Ausport has no control over when your parcel will be delivered. The delivery times on our website are merely a guideline given to us by Australia Post. Ausport also claims no responsibility for anything that may happen to your parcel while it is en route. Ausport will not issue refunds for any parcel that is lost or damaged by any freight/courier company that your item is being delivered by.
COURIER (Australia only)
Ausport SuperStore can send your products via courier service within Australia for larger or time-sensitive goods. Please contact us at (03) 9764 1511 or at despatch@ausport.com.au to organise Courier service or get a freight quote.
Please Note: As previously stated, Ausport cannot guarantee any delivery time as the delivery of the item is out of our control once it has been picked up. Ausport claims no responsibility for the delivery of services of express post & couriers and as such, Ausport will not issue refunds for delivery costs of items that did not meet expected delivery time frames.
International Shipping
Ausport SuperStore offers automatically calculated shipping to New Zealand available in your cart.
For delivery outside of Australia, whilst Australian GST/Sales tax is not applicable to your order, your local Customs Duty and/or Sales Tax and other taxes may be payable - please contact the customs office in your destination country for more information.
(By law, Ausport SuperStore is required to declare the true value and nature of any products exported overseas)
Ausport SuperStore generally sends International parcels by Australia Post International Shipping or FedEx. If you would like a quote on shipping before placing your order, please email despatch@ausport.com.au with the complete list of items & delivery address. All prices & shipping costs will be in Australian Dollars.
Ausport has a 30-day return policy on change of mind items (wrong size/colour etc.), which means you have 30 days after receiving your item to request an exchange of item or return in exchange for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@ausport.com.au. If your return is accepted, please make it out to:
AUSPORT RETURNS
11 Rushdale St
Knoxfield VIC 3180
If more convenient, we can send you a return shipping label and charge you shipping. Items sent back to us without first requesting a return will not be accepted. Please try and return in the same box or packaging that we sent it to you in
You can always contact us for any return questions at sales@ausport.com.au.
Damages, Issues & Warranties
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For items that are faulty or broken, please contact us at sales@ausport.com.au so we can resolve this issue ASAP. This includes Bats that have broken while under warranty.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items), as well as sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return and let you know if the exchange or refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not offer refunds due to change of mind.